Gone from MINI N. Scottsdale

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Gone from MINI N. Scottsdale

Postby Chili Mini » Sat Sep 10, 2011 8:41 am

As of Thursday 8 Sept. Justin Gray is no longer with MINI NS. Matt Martin has moved over from BMW and taken over Justin's office, customer base and phone number (480-538-6493).

We had our first dealings with Matt Thursday noon when a barely drivable Chili Mini (06 MCS) limped in (no appointment) with horrendous grinding noises coming from the left front wheel. I suspected a wheel bearing. I showed Matt the Dec. 09 MNS repair ticket for replacing the left front wheel and suspension damaged when I hit a yellow concrete bubble lane marker.

We picked up a repaired MINI at noon Friday. They replaced the loose axle nut. I figure they could have just tightened it and I would have been none the wiser. But they replaced it and torqued it to specs. The kicker - No charge. Seems to me Matt got MINI NS to stand behind a faulty Dec. 09 repair job.
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Postby driverphil » Sat Sep 10, 2011 6:43 pm

We were fans of Justin. Treated us honestly and fairly. :(
exactly & approximately
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Postby deemotored » Mon Sep 12, 2011 3:43 am

Justin was great! He will be missed!
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Postby danjmcs » Mon Sep 12, 2011 3:10 pm

Yeah, i had nothing but great experiences with Justin at MNS as well, but good to hear you had a good experience with the new guy!
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